Frequently Asked Questions Asked by You

Frequently Asked Questions Asked by You

Can I contact you?

We work arduous to verify our service is as easy and easy-to-use as potential. Nonetheless, If you end up having hassle, beneath are our most regularly requested questions answered as clearly as potential.

Ordering

The place can I redeem my low cost code?

As soon as your presents have been chosen and added to your basket, you will notice an ‘Enter Promo Code’ field. Enter your low cost code right here and click on the ‘Redeem code’ button.

My low cost code is not working, assist?

With all our reductions, we exclude Interflora, Assist for Heroes, Good Housekeeping, Prima and Worldwide collections. When you have not included a present from these collections, verify the T’s & C’s of the provide in addition to the expiry date. If the provide was immediately from Flying Flowers through e mail, you’ll discover all the data on the very backside of the e-mail. Should you’re nonetheless having issue please contact us.

Can I order for Worldwide supply?

We may also help you with flower supply to over 100 international locations by an expert Interflora florist. Merely go to our Worldwide supply web page.

Can I cancel my order?

We often require 48 hours’ discover previous to your supply date so we will ensure your order is just not dispatched.

Can I add extras with my flowers?

Sure! You possibly can ship an entire host of added extras corresponding to sweets, teddy bears, greetings playing cards, ornamental ribbons and extra. Once you’ve chosen your floral present and added it to your basket, you will be prompted to decide on any additional gadgets (if you want) through the order course of.

Will I obtain an order affirmation?

Sure! After you have positioned your order we are going to ship affirmation of all the small print to the e-mail tackle you will have offered. This may generally take as much as 10 minutes.

Can I save my particulars for subsequent time?

Nice thought! It can save you all of your orders, fee particulars & addresses with our My Account function.

How do I get FREE supply?

FREE UK supply is accessible throughout our whole vary of floral presents as commonplace. This excludes Interflora florist delivered items. To search out out extra go to our supply data web page.

Our Bouquets

Can I embrace a present message with my flowers?

Sure! You’ll be prompted to write down your present message on the ‘Supply’ web page of the ordering course of:

Your message might be despatched alongside along with your recent flowers & presents.

Can I be romantic and ship flowers anonymously?

You satan you! The one private data included along with your present would be the contents of the present message that you’re prompted to write down through the order course of. Should you want to ship flowers anonymously, merely depart the message clean when prompted or allow them to know it is from a secret admirer. If the recipient contacts us for extra data we are going to at all times search your permission earlier than releasing any private data.

Why are my flowers closed in bud?

We ship our flowers in bud in order that they arrive within the freshest situation and in addition so you’ll be able to benefit from the full lifetime of the bouquet because it matures and opens. As soon as watered & trimmed, you’ll be able to anticipate your blooms to open inside 24 hours. Discover out extra about how your flowers are delivered.

Do flowers arrive pre-arranged?

All our bouquets are professionally organized and packaged by hand. Our letterbox flowers vary usually are not pre-arranged and are designed for many who prefer to get extra arms on with their blooms. We have even written a flower association information to get your flowers wanting lovely of their new residence.

Do flowers arrive in a field?

All our recent bouquets are organized by hand and packaged in our signature Flying Flowers field. Discover out extra about how your flowers arrive.

My flowers arrived floppy, assist!

We embrace a hydration pack with all our bouquets to stop this. However, in case your flowers arrive wanting just a little thirsty, do not panic! The stems will simply want a snip and a giant drink of water and so they’ll be wholesome and blooming inside 24 hours. For extra suggestions, learn our information to maintain your flowers recent.

How lengthy will my flowers final?

Throughout our whole vary of bouquets, we offer a assured freshness for at the least 5 days. Some flowers will final for much longer than this. Carnations for instance will final upwards of 14 days! To offer you some extra assist we have put collectively a information to maintain your flowers recent filled with suggestions and recommendation.

Supply

The place’s my order?

On the morning of your supply, you’ll obtain an e mail notification containing details about your supply. To search out out extra data, please go to our supply data web page to seek out particulars of all our supply choices.

Can I get supply immediately?

Sure! We provide a identical day supply by professional native Interflora florist on orders positioned earlier than 3pm Monday-Saturday. Merely go to our identical day flowers web page.

I do not know the right postcode to my supply tackle, assist?

Don’t be concerned! You possibly can full an order with out the postcode. Nonetheless, you probably have the primary line of the tackle you might be sending to, you should use the royal mail postcode finder to fill within the blanks.

What occurs if no one is residence?

Don’t be concerned, the place potential your supply driver will depart your flowers in a secure place or with a neighbour. If that is not potential, your present might be taken to a close-by depot for assortment. Both means a calling card with full particulars might be pushed by means of the letterbox for reference.

Are you able to ship to a enterprise addresses?

Sure, however please keep in mind when delivering to a enterprise tackle we’re solely permitted to ship to a reception or publish room space. The flowers will then must be handled internally to achieve the best individual/place.

Are you able to ship to a hospital?

It is not uncommon that hospitals won’t settle for flowers on sure wards and a few might refuse flowers solely. We suggest contacting the hospital to verify this earlier than sending.
We additionally suggest sending from our identical day flowers by florist vary so the association is contained in water & doesn’t want instantly transferring to a vase.
Please additionally observe we are going to solely ship to a reception/publish room space of the hospital. We can’t be held accountable for the way the flowers are handled internally or if refused.

Are you able to ship to a resort or college?

Sure! We’d extremely suggest phoning forward to verify somebody at reception can ship the flowers internally to the best place as we are going to solely be permitted to ship to a publish room or reception space. Please embrace any departments, room numbers or related data wanted for inner dealing with.

Are you able to ship to a PO field?

Sorry, we can’t ship to PO Bins.

Extra data may be discovered on our supply information web page.

My Account

What’s ‘My Account’?

My Account is a good way to retailer all of your order particulars when inserting a supply with us. It makes inserting future orders a lot sooner and it gives a reference to your full order historical past. My Account can even retailer earlier tackle particulars so you will not have to recollect them.

How do I register?

To enroll, go to the my account join web page and create an account.

I’ve forgotten my password, assist!

Don’t be concerned, click on the ‘Reset Password’ hyperlink on the My Account login web page.

How can I add or change an tackle?

As soon as logged in, click on ‘My Tackle E book’ and navigate to ‘Add new contact’. You’ll then be requested to fill within the particulars which it can save you securely for subsequent time you order.

I’ve an account however can’t reset my password. Assist!

Should you signed up earlier than June 2017, you will must arrange a brand new account, sorry!

Is it secure to make use of ‘My Account’?

Whereas no web site is 100% safe, all ‘My Account’ and ordering pages are encrypted to make sure all of your private data is saved as safe as potential. You possibly can determine this when ‘https’ seems within the tackle bar simply earlier than www.flyingflowers.co.uk.

Your information is protected by legislation, we don’t maintain full fee card numbers or CVV data. We are able to solely view the final four digits of your card quantity.
We’ll by no means ship you an unprompted e mail to reset your password or ask to your fee particulars.

I wish to shut my account, what do I must do?

To shut your account please tell us both by emailing [email protected]

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