BalloonPlanet.com | Delivery Service FAQ

| Delivery Service FAQ

Questions

1. What cities does BalloonPlanet.com serve?
2. Are the balloons inflated with helium previous to supply?
3. Can I customise my order?
4. How do I place an order?
5. What are the entire costs associated to inserting an order?
6. How can I study the supply cost earlier than inserting my order?
7. Will you ship what I see or will substitutions be made?
8. How late can I place an order?
9. Are same-day orders potential?
10. How far upfront can I place an order?
11. What are the supply time choices?
12. How can I affirm that an order has been delivered?
13. What are BalloonPlanet.com workplace hours?
14. What’s the cancellation coverage?
15. Can BalloonPlanet.com ship to varsities and hospitals?
16. What occurs if the recipient just isn’t current upon supply?
17. What occurs if the supply is refused?
18. How lengthy will balloons float?
19. What’s Hello-Float?
20. What’s your float time assure?
21. How can I stop balloons from popping?

Solutions

1. What cities does Balloon Planet serve?

Balloon Planet is a community of unbiased balloon corporations offering service to over 500 cities within the USA and Canada. To shortly decide if service is obtainable within the metropolis the place you want it, enter the Zip or Postal Code within the kind situated on the high of the division web page right here.

2. Are the balloons inflated with helium previous to supply?

All balloon bouquets and bulk balloon orders are inflated with helium and delivered in individual by one among our native companions.

3. Can I customise my order?

Sure, clients might create their very own bouquet from a big number of particular person balloons. Go to the hyperlink within the following query for extra particulars.


4. How do I place an order?

Please go to Tips on how to Order On-line for directions for putting your order on-line, or name us at 866-966-8964 for help.

5. What are the entire costs associated to inserting an order?

The fee for an order contains some or the entire following elements:

1) Value of balloons (Our minimal order is $44.95 value of balloons.)
2) Value of non-balloon reward gadgets (sweet, Teddy Bear)
3) Supply cost
4) Processing Price (in some cities)
5) Gross sales Tax (in some cities)

6. How can I study the supply cost earlier than inserting my order?

The supply cost, processing charge, and relevant taxes will seem in your buying cart as quickly as you add an merchandise to the cart and choose the supply time desired.

7. Will you ship what I see or will substitutions be made?

Click on right here for our substitution coverage.


8. How late might I place an order?

Ordering deadlines fluctuate between cities. To see if service is obtainable whenever you want it, use the zip code/postal code search function.

9. Are same-day orders potential?

Identical day service is obtainable in some cities. To see if service is obtainable whenever you want it, use the zip code/postal code search function. Identical-day orders should be positioned by the shopper on-line. 

10. How far upfront can I place an order?

Orders could also be positioned 60 days upfront.

11. What are the supply time choices?

Commonplace supply time slots are:

8am – 2pm (not supplied in all cities)
9am – 3pm (not supplied in all cities)
10am – 4pm

Shorter time frames are supplied in some cities. If a shorter time-frame is obtainable it can seem within the supply slot window situated on the buying cart web page.

For help with arranging a particular supply time that doesn’t seem as an choice on-line, please name customer support earlier than inserting your order.

12. How can I affirm that an order has been delivered?

Supply confirmations are emailed to clients inside 12 hours of supply.


13. What are BalloonPlanet.com workplace hours?

Pacific Time — Seattle
Monday-Friday 8am-4pm


14. What’s the cancellation coverage?

Click on right here for our cancellation insurance policies and procedures.


15. Can Balloon Planet ship to varsities and hospitals?

Many faculties and hospitals have restrictions on balloon deliveries. Please contact the respective establishment for approval, previous to ordering.

For particulars about college and hospital deliveries, please click on right here.


16. What occurs if the recipient just isn’t current upon supply?

As a result of many people go away work early to have a good time particular events, clients are inspired to verify that the recipient shall be at work on the scheduled supply day.

If the recipient is absent from a office after we arrive, the order shall be left with colleagues.

17. What occurs if the supply is refused?

If the supply is refused by the recipient or if the constructing won’t allow us to go away the balloons for the recipient, the order shall be returned to the store, the place it will likely be held for pickup by the recipient. No refund shall be problem in such instances. If a redelivery is requested, a further service cost might apply.

18. How lengthy will balloons float?

Float occasions fluctuate relying on many components. Click on right here full particulars.


19. What’s Hello-Float?

Hello-Float is a liquid sealant which coats the inside floor of latex balloons and reduces the velocity at which helium escapes via the latex pores. When utilized to balloons for use indoors, it could enhance the float time by a number of days. Hello-Float is non-toxic and water soluble.

20. What’s your float time assure?

We assure a float time of two days for all latex and mylar balloons used indoors. There isn’t a guarantee for balloons used outside.

21. How can I stop balloons from popping?

Keep away from publicity to direct daylight, sharp or sizzling objects, and tiled ceilings. Earlier than releasing a bunch of balloons to drift on the ceiling, launch two or three as a check.

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